Troubleshoot login challenges, 2-Step Verification, & sign-in issues Google Workspace Admin Help

You can also use a non-Gmail email address to create one instead. You don’t need to have a Gmail address to create a Google Account. A Gmail account is one of several Google services you can use and save data with if you have a Google Account. By providing accurate info, you can help keep your account secure and make our services more useful.

If you’re unable to gain access to the admin account using the steps to recover an account, you can recover your account through the Google account recovery page.
If your desired account doesn’t appear, select Add another account.
You can’t choose this email address for a new account.
As a Google Workspace administrator, you may need to restore access to a user account when a login challenge is preventing access.

About 2-Step Verification and login challenges

Sign in with Google uses a securely transmitted code based on your Google Account. If you don’t have a Google Account, you must create one. Your Google Account is the same account you use for Gmail, Drive, and other Google apps.

Once you select the button, you can confirm the account you want to use to sign in.
As a Google Workspace administrator, refer to the sections below for common problems related to login challenges, 2-Step Verification, and sign-in issues.
For instructions and more details about 2-Step Verification, go to Protect your business with 2-Step Verification.
For example, after entering a password, a user gains access to their account only after entering a code that’s sent to their cell phone, or after using a security key.
It might take several minutes for this change to take effect on the user account.
For example, Google might send a verification code to the real user’s phone.

Suspicious login activity is behavior that falls outside the normal pattern of user behavior. With 2-Step Verification, your users must sign in to their account in two steps. If you’ve previously used Sign in with Google with the third-party app or service, it displays a personalized button that shows your profile picture and email address.

How to disable the Sign in with Google prompt

This way, if one administrator loses access to their 2-Step Verification method and is locked out of their account, they can work with another administrator to restore access. We recommend that you set up more than one administrator in your organization with access to the security settings in the Google Admin console. If 2-Step Verification is enforced at your company, administrators won’t be able to sign in to their accounts if they lose access to their 2-Step Verification method. It might take several minutes for this change to take effect on the user account. For example, a user might not set up 2-Step Verification before the enforcement date, or a user might not have a phone signal and can’t get the verification code.

Step 2: Protect your account with recovery info

Learn how to avoid getting locked out of your account. You can search for “free email providers” to find another email provider you like and set up an account. When you create a Google Account, we ask for some personal info. A business account also makes it easier to set up Google Business Profile, which helps improve your business visibility and manage your online information. A Google Account gives you access to many Google products. For instructions and more details about 2-Step Verification, go to Protect your business with 2-Step Verification.

Solution: Temporarily turn off the login challenge

If you’re unable to gain access to the admin account using the steps to recover an account, you can recover your account through the Google account recovery page. To begin the account recovery process, follow the instructions in Recover an account protected by 2-Step Verification. Setting up more than one administrator with access to the security settings helps you resolve such issues without contacting Google Cloud Support.

Try these next steps:

If turning off the login challenge for a user doesn’t restore access, you can also generate backup verification codes to recover an account, if the user is enrolled in 2-Step Verification. You may know the password for the user account, but a login challenge might prevent you from gaining access. As a Google Workspace administrator, you may need to restore access to a user account when a login challenge is preventing access.

Admin or user received a 2-Step Verification code that wasn’t requested

Or you may need to restore access for an existing user or administrator because the authorized user can’t verify their identity. For example, you may need to sign in to a user account as part of the offboarding process when an employee leaves the company. If the person attempting to sign in fails to enter the code, pin-up casino india that person can’t access the account.

For instructions, go to Recovering administrator access to your account and Reset and recover passwords. If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user account to restore access. If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user to restore account access. For example, after entering a password, a user gains access to their account only after entering a code that’s sent to their cell phone, or after using a security key. If you’re an administrator of your organization’s Google Workspace or Cloud Identity account and you forgot your password, you can reset your own password to access your account. For instructions, go to Reset a user’s password and Reset and recover passwords.

When you use Sign in with Google, you don’t have to enter a username and password repeatedly across different services. You can’t choose this email address for a new account. By default, account related notifications are sent to your new Gmail address, or to your non-Google email if you signed up with a different email address. If you can’t remember that you signed in and would like to check if you have an account, enter your email address. Once you create a new email address, you can use that to set up a Google Account.

For more details and for descriptions of the different types of login challenges, go to Verify a user’s identity with extra security and Add employee ID as a login challenge. If a user continues to receive unrequested verification codes, ensure that your organization is following security best practices. For more details and instructions, go to Recovering administrator access to your account. If 2-Step Verification is preventing you from accessing an admin account, and if there isn’t another administrator in the organization who can assist you with regaining access, you’ll need to recover the account. For example, Google might send a verification code to the real user’s phone. As a Google Workspace administrator, you can deploy this type of login challenge for your users.

Create a Google Account

Once you select the button, you can confirm the account you want to use to sign in. If your desired account doesn’t appear, select Add another account. If you have more than one Google Account, Sign in with Google prompts you to choose which account you want to use. You can use your Google Account to sign into third-party apps or services in 3 ways.

As a Google Workspace administrator, refer to the sections below for common problems related to login challenges, 2-Step Verification, and sign-in issues. If you don’t have an existing account with the third-party app or service, one may be automatically created for you when you use Sign in with Google. It allows apps and services to authenticate you and create an account based on the info it shares from your Google Account, like name, email, and profile picture.